The Receptionist at Community Pregnancy Center is responsible for the initial client contact at the Center and ensuring that the Client Advocates and staff have the resources necessary to effectively serve clients. This position is under the supervision of the Executive Director and Director of Client Services. Training is provided.
1.Prepare the waiting area to receive clients. Ensure it is clean and picked up.
2.Answer the phone and handle calls efficiently and pleasantly. Ensure that voicemail is checked frequently and calls are handled accordingly.
4.Maintain a pleasant and courteous voice with clients, offering assistance, especially to abortion-vulnerable clients.
5.Familiarize yourself with referral files and be able to efficiently give information to clients.
6.Ensure client intake forms are stocked and prepared for the Client Advocates.
7.Legibly document material goods donations in detail, obtaining donor name and address, as well as detailed information on goods donated. If cash is donated, place in envelope with donor information, and give to Executive Director.
8.Document new baby information when calls for layettes are received. Transfer new baby information into client’s file.
9.Address and prepare “thank you” and “congratulations on your baby” notes as time permits.
10.Ensure the office is closed at end of day, cleaning up, turning off lights, locking doors, and taking out all trash.
11.Attend relevant volunteer meetings, increasing knowledge of client support and services offered.
12.Complete other relevant duties as assigned by staff and volunteers.
† Full commitment to the pro-life cause and the teachings of the Catholic Church.
† Effective interpersonal communication skills, especially oral communication.
† Effective listening skills.
† Organizational skills.
† Willingness to serve.
† Completion of training in client support, which includes audio/video, instructional time with Executive Director or Director of Client Services, and shadowing time with trained volunteers.